Support

When choosing a solar company to partner with, you’ll want one that provides quality and timely support at all stages—for both solar panel installations and battery storage systems. That starts with consultation and design, and continues through to installation and then after-sales service.

 

Here you’ll find plenty of helpful information and advice on a wide range of topics, including:

  • system maintenance
  • system repairs and service
  • warrant claims
  • frequently asked questions
  • self-help information.

If, after checking the information on this site, you still need support, don’t hesitate to contact us.

You can talk to one of our after-sales experts now on 1300 911 110, Monday to Friday, 9am to 5pm, AEST. Our ultimate goal is to respond quickly so you’re not left in the dark about how to get answers or service or repairs.

Of you can fill in the contact form below and we’ll be in touch ASAP.

Talk to one of our after-sales expert now

1300 911 110

Mon-Fri, 9am-5pm AEST

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F&Q

Our service team will help you to submit the meter upgrade request to your electricity retailer on the day your installation finishes. When the electricity retailer processes the request, the retailer will contact you via email/letter/phone call to inform the date of meter alteration.

Feed-in Tariff varies among electricity retailers. You can consult different electricity retailers to get a better FiT.

Manufacturers have their own servers to store the monitoring data and user data so they can provide good monitoring service. When you check the system status on the monitoring app or on the website, request will be sent to the cloud servers and data will be downloaded to your device.

When setting up the WiFi/Ethernet connection for the inverter, the password will only be stored locally in the device for connection purpose. It won’t be uploaded to the cloud nor be revealed.

Please check the screen/LED status of the inverter.

  • If the inverter is producing as normal, the communication between the inverter and the server or between the app and server may be interrupted.

Please upgrade your monitoring app to the latest version. If the problem still persists, please contact our service team for assistance.

  • If the inverter has stopped working, contact our service team for assistance.

Yes, we provide anti-islanding test service to our clients. Please send your request to our service team at service@mondiaux.solar and our staff will contact you to book a time for the test.

Solar system generate electricity during the day time that is to say under sunlight.

In a typical home, there are two peak electricity usage time, 7:00-9:00am in the morning and 5:00-8:00pm at night. Those two time slots are less solar generated time or even beyond generation time, however, the peak electricity fee time. The truth is that the solar feed-in tariff is around 8c/kWh, the peak computation fee is around 26c/kWh.

With this in mind, it would be good to utilize the solar energy when it generated (daytime). Shifting your consumption in the afternoon/evening to the middle of the day can result in using more electricity generated by the PV system and less electricity from the grid.

(The usage data can be accessed either with an energy/consumption meter or from the electricity retailer when you have the smart electricity meter installed.)

An energy/consumption meter has two main functions:

  • Provide better monitoring experience with self-consumption, exported electricity and imported electricity rather than only solar generation data when you don’t have one. A more detailed generation-consumption profile can help you better understand the home consumption so some loads can be shifted to match the time of solar generation.
  • Some solar system will need to limit the electricity export due to the requirement from DNSP. To achieve this, one energy/consumption meter is needed so the inverter knows how much power is being exported and control the total power output.

Ask your sales representative to see which meter suits your home best.

Normally, we would recommend that clients have the total PV panels’ power “oversizing” by up to 133% of the inverter size if the roof condition allows. In this way, the inverter can operate at higher efficiency for longer time in a day, compared to a system with PV panels having the same size of the inverter rating. Clients will get more daily electricity generation from solar. The production profile of having oversizing panels was illustrated in the figure below (Figure provided by the client of Huawei Inverter). It allows the longer maximum generation during a day, rather than a sharp decrease when reaches its plateau.

More Solutions, check out our blog articles

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Check Your Government Incentive Status

Let’s calculate exactly how much a solar system could save you on your energy bills. Starting with how much you could be eligible for in government solar incentives

Enter your postcode to see what you qualify for

Check Your Government Incentive Status

The size of the system you need is usually determined by electricity you use and the number of family members. So here we are giving an estimated system size based on the number of family members

Congratulations!
You qualify!

In Mitchell, you could be eligible for $3000 in STCs!

And $4100-$4500 in NextGen Battery rebate!

Next let's find out how much a 6.6kw system will save you on your annually bills.

Wow! You could save about AUD $1711/year* if you contact us now!!

Get the latest solar package with all of the rebate covered!

*Solar Hours data from BOM. Consumption percentage value from average house consumption behavior in Australia. Assumed electricity rate is 25c/kWh for purchasing and 8c/kWh for exporting

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