Support

Our service team will help you to submit the meter upgrade request to your electricity retailer on the day your installation finishes. When the electricity retailer processes the request, the retailer will contact you via email/letter/phone call to inform the date of meter alteration.

Feed-in Tariff varies among electricity retailers. You can consult different electricity retailers to get a better FiT.

Manufacturers have their own servers to store the monitoring data and user data so they can provide good monitoring service. When you check the system status on the monitoring app or on the website, request will be sent to the cloud servers and data will be downloaded to your device.

When setting up the WiFi/Internet connection for the inverter, the password will only be stored locally in the device for connection purpose. It won’t be uploaded to the cloud nor be revealed.

Please check the screen/LED status of the inverter.

• If the inverter is producing as normal, the communication between the inverter and the server or between the app and server may be interrupted.

Please upgrade your monitoring app to the latest version. If the problem still persists, please contact our service team for assistance.

• If the inverter has stopped working, contact our service team for assistance.

Yes, we provide anti-islanding test service to our clients. Please send your request to our service team at service@mondiaux.com.au and our staff will contact you to book a time for the test.

Solar system generate electricity during the day time that is to say under sunlight.

In a typical home, there are two peak electricity usage time, 7:00-9:00am in the morning and 5:00-8:00pm at night. Those two time slots are less solar generated time or even beyond generation time, however, the peak electricity fee time. The truth is that the solar feed-in tariff is around 8c/kWh, the peak computation fee is around 26c/kWh.

With this in mind, it would be good to utilize the solar energy when it generated (daytime). Shifting your consumption in the afternoon/evening to the middle of the day can result in using more electricity generated by the PV system and less electricity from the grid.

(The usage data can be accessed either with an energy/consumption meter or from the electricity retailer when you have the smart electricity meter installed.)

An energy/consumption meter has two main functions:

• Provide better monitoring experience with self-consumption, exported electricity and imported electricity rather than only solar generation data when you don’t have one. A more detailed generation-consumption profile can help you better understand the home consumption so some loads can be shifted to match the time of solar generation.
• Some solar system will need to limit the electricity export due to the requirement from DNSP. To achieve this, one energy/consumption meter is needed so the inverter knows how much power is being exported and control the total power output.

Ask your sales representative to see which meter suits your home best.