When choosing a solar company to partner with, you’ll want one that provides quality and timely support at all stages—for both solar panel installations and battery storage systems. That starts with consultation and design, and continues through to installation and then after-sales service.
Here you’ll find plenty of helpful information and advice on a wide range of topics, including:
If, after checking the information on this site, you still need support, don’t hesitate to contact us.
You can talk to one of our after-sales experts now on 1300 911 110, Monday to Friday, 9am to 5pm, AEST. Our ultimate goal is to respond quickly so you’re not left in the dark about how to get answers or service or repairs.
Of you can fill in the contact form below and we’ll be in touch ASAP.
Our service team will help you to submit the meter upgrade request to your electricity retailer on the day your installation finishes. When the electricity retailer processes the request, the retailer will contact you via email/letter/phone call to inform the date of meter alteration.
Feed-in Tariff varies among electricity retailers. You can consult different electricity retailers to get a better FiT.
Manufacturers have their own servers to store the monitoring data and user data so they can provide good monitoring service. When you check the system status on the monitoring app or on the website, request will be sent to the cloud servers and data will be downloaded to your device.
When setting up the WiFi/Ethernet connection for the inverter, the password will only be stored locally in the device for connection purpose. It won’t be uploaded to the cloud nor be revealed.
Please check the screen/LED status of the inverter.
Please upgrade your monitoring app to the latest version. If the problem still persists, please contact our service team for assistance.
Yes, we provide anti-islanding test service to our clients. Please send your request to our service team at email@example.com and our staff will contact you to book a time for the test.
Solar system generate electricity during the day time that is to say under sunlight.
In a typical home, there are two peak electricity usage time, 7:00-9:00am in the morning and 5:00-8:00pm at night. Those two time slots are less solar generated time or even beyond generation time, however, the peak electricity fee time. The truth is that the solar feed-in tariff is around 8c/kWh, the peak computation fee is around 26c/kWh.
With this in mind, it would be good to utilize the solar energy when it generated (daytime). Shifting your consumption in the afternoon/evening to the middle of the day can result in using more electricity generated by the PV system and less electricity from the grid.
(The usage data can be accessed either with an energy/consumption meter or from the electricity retailer when you have the smart electricity meter installed.)
An energy/consumption meter has two main functions:
Ask your sales representative to see which meter suits your home best.
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