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32 Kembla Street

Fyshwick ACT 2609

Popular Questions

  • When will my electricity meter be upgraded?

    Our service team will help you to submit the meter upgrade request to your electricity retailer on the day your installation finishes. When the electricity retailer processes the request, the retailer will contact you via email/letter/phone call to inform the date of meter alteration.

  • Where can I get the details of Feed-in Tariff?

    Feed-in Tariff varies among electricity retailers. You can consult different electricity retailers to get a better FiT.

  • Where is the monitoring data stored? Is it safe to input my WiFi password when set up the inverter internet connection?

    Manufacturers have their own servers to store the monitoring data and user data so they can provide good monitoring service. When you check the system status on the monitoring app or on the website, request will be sent to the cloud servers and data will be downloaded to your device.


    When setting up the WiFi/Internet connection for the inverter, the password will only be stored locally in the device for connection purpose. It won’t be uploaded to the cloud nor be revealed.

  • My monitoring app is not showing any data, what should I do?

    Please check the screen/LED status of the inverter.


    If the inverter is producing as normal, the communication between the inverter and the server or between the app and server may be interrupted.

    Please upgrade your monitoring app to the latest version. If the problem still persists, please contact our service team for assistance.


    If the inverter has stopped working, contact our service team for assistance.

  • Evoenergy has sent me a letter asking me to have my solar system tested. Can Mondiaux Solar help me with it?

    Yes, we provide anti-islanding test service to our clients. Please send your request to our service team at service@mondiaux.com.au and our staff will contact you to book a time for the test.

  • How should I use my solar system?

    Solar system generate electricity during the day time that is to say under sunlight.


    In a typical home, there are two peak electricity usage time, 7:00-9:00am in the morning and 5:00-8:00pm at night. Those two time slots are less solar generated time or even beyond generation time, however, the peak electricity fee time. The truth is that the solar feed-in tariff is around 8c/kWh, the peak computation fee is around 26c/kWh.


    With this in mind, it would be good to utilize the solar energy when it generated (daytime). Shifting your consumption in the afternoon/evening to the middle of the day can result in using more electricity generated by the PV system and less electricity from the grid.


    (The usage data can be accessed either with an energy/consumption meter or from the electricity retailer when you have the smart electricity meter installed.)

  • Do I need an energy meter/consumption meter?

    An energy/consumption meter has two main functions:


    Provide better monitoring experience with self-consumption, exported electricity and imported electricity rather than only solar generation data when you don’t have one. A more detailed generation-consumption profile can help you better understand the home consumption so some loads can be shifted to match the time of solar generation.

    Some solar system will need to limit the electricity export due to the requirement from DNSP. To achieve this, one energy/consumption meter is needed so the inverter knows how much power is being exported and control the total power output.

    Ask your sales representative to see which meter suits your home best.

  • Why oversizing the PV array for a solar system?

    Normally, we would recommend that clients have the total PV panels’ power “oversizing” by up to 133% of the inverter size if the roof condition allows. In this way, the inverter can operate at higher efficiency for longer time in a day, compared to a system with PV panels having the same size of the inverter rating. Clients will get more daily electricity generation from solar.  It allows the longer maximum generation during a day, rather than a sharp decrease when reaches its plateau.

More Information

At Mondiaux Solar, we believe in providing top-notch support even after installation. Our articles offer valuable information on how to properly care for your solar panels. Learn more about maintenance tips, cleaning techniques, and troubleshooting advice to ensure your solar system functions efficiently for years to come. Trust Mondiaux Solar to not only provide high-quality solar panels, batteries, and inverters, but also the support you need to keep them in top shape.

An aerial view of a house with solar panels on the roof
By Lisha Ouyang 01 Aug, 2023
Normally the number of solar panels installed on the roof is matched to the solar inverter size. The total number of panels is calculated by dividing the inverter power rating by the chosen solar panel power. This was often the practice carried out by some solar designers in the past. If you have been in the solar industry, you probably heard of the idea of “inverter oversizing“.
A man is standing on top of a roof holding a solar panel.
By Lisha Ouyang 19 Apr, 2023
1. Do solar panels work in the winter? Yes, solar panels do work in the winter. It doesn’t matter how hot or cold it is. In fact, they can be more efficient in colder temperatures as long as they receive adequate sunlight. 2. Will snow cover affect my solar panels’ performance? Snow can affect solar panel performance if it covers the panels completely, but most modern solar panels are designed to be self-cleaning and will shed snow and ice on their own. Even a small amount of sunlight can generate enough heat to warm up a solar panel and help it in melting the snow. This is because solar panels are designed to absorb sunlight and convert it into energy. As they absorb sunlight, they also absorb heat, which can help raise their temperature and melt any snow or ice that may have accumulated on them. Additionally, snow can reflect sunlight back onto the panels, which can increase their output. 3. How much energy can I expect my solar panels to produce in the winter? The amount of energy your solar panels produce in the winter will depend on factors such as location, weather conditions, and the angle and orientation of your panels. However, in general, you can expect your panels to produce less energy in the winter than they would during the summer months. 4. Do I need to make any adjustments to my solar panel system for winter? In most cases, you do not need to make any major adjustments to your solar panel system for winter. However, you may want to clear any snow or debris from around your panels to maximize their exposure to sunlight. 5. Can I still use solar power during a winter power outage? Yes, if you have a solar power system with a battery backup, you can still use solar power during a winter power outage. However, if your solar panels are grid-tied and do not have a battery backup, they will not provide power during a blackout. 6. Will my energy bills be lower if I use solar power in the winter? Your energy bills may be lower if you use solar power in the winter as long as your solar panels are generating enough energy to meet your household’s needs. To get free and accurate in-home solar assessment, call us on 1300 911 110 or email us at info@mondiaux.com.au and we will make sure to provide our best service to our clients.
There are two solar panels on the roof of a house.
By Lisha Ouyang 04 Apr, 2023
Going Solar is the most beautiful gift you can give to mother Earth. But you can fall into many traps if you don’t know how to do it effectively. This Blog is the sequel to the previous blog . We recommend reading it before starting this blog if you have not checked it out yet. 6: Believing! If the location is not optimal, the Solar is not worth it. It is a big one among the many traps! If the location is not optimal, the solar system is not worth it. It has been claimed recently that solar systems are getting better with time. And in today’s time, even if the solar panel is not installed in the north direction, it would still be worth it. As you only lose 10-15% of your solar system production. This depicts that even though the location might not seem right to you going, solar is still a fantastic decision that can help you save a lot in the long run. 7: Settling for DIY solar systems Solar systems can vary in size and the way they operate. Some people can go for off-grid plug-and-play solar systems, which are not very complex in their operations. These DIY solar systems also aid you in going solar, but you cannot completely go off the grid with these systems. Hence, if the person’s goal is to get self-sufficient in electricity, they should think of installing the solar system through a reliable service provider. Otherwise, a person can fall into the trap of wasting money on getting a system that is not fulfilling the energy demands fully. 8: Making the decision solely based on the price Going Solar is a tremendous decision, and it can look like an extravagant purchase. Some people can make the mistake of going for the company that is offering the least money. The money factor can add to the traps section when going solar. You can choose a company offering you the least amount, but the system being delivered is also very substandard. Although it has not been advocated here that the cheapest is the worst. But while deciding to go solar, look for company ratings, reviews, and how they deal with your needs before the purchase. The value for money should be considered before deciding to go solar with any company. The company that provides the best value for money should be chosen. 9: Not Taking Advantage of Incentives Solar can help you make the environment more sustainable and can also assist you in gaining incentives from the government. It is essential to have a hold on the knowledge of incentives that the government is offering to achieve the maximum benefit. A prevalent perk the government provides is lowering taxes for solar energy-dependent individuals. And businesses can benefit by capitalizing on accelerated depreciation. It is vital to keep yourself up to date with what the government is offering in terms of the benefits for the solar community. 10: Lack of knowledge of Warranties It is vital to know warranties before going solar with any installer. There are two types of warranties. One is offered by the manufacturer, and the other by the solar installer. Sometimes the manufacturer only gives a warranty. So if something happens with the system, the customers are satisfied that it is still under warranty. They can get it fixed without any cost. But they are actually falling into one of the traps! When they ask the installer to fix it, the installer doesn’t take charges for the system, but the installer does charge for the labor work. So it is crucial to know what the manufacturer is offering you as a warranty and what is being communicated to you by the installer. It is better to go with an installer that can also cover the labor charges in the warranty.
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